Phillip Mazda as a member of the Rolfe Motor Group is fully committed to:
- Exceeding our client’s expectations in every way;
- Exceeding our distributor partner’s key performance indicators and in particular, national sales rates;
- Providing our staff with satisfying career paths and a healthy working environment;
- Being a good corporate citizen by contributing to the charity and sporting needs of our local community;
- Constantly investing in our dealerships due to our confidence in Canberra’s future; and
- Maintain and broaden the respect in our family group of companies, by utilising the highest degree of business ethics and stewardship.
Exceeding our clients’ expectations in every way.
This means that all of our team regardless of their individual talents, must have a customer service focus second to none. This forms a major plank of our sourcing of new staff and of rewarding our existing staff. One example of attention to our clients’ needs would be our twenty plus complimentary courtesy cars provided to our service and sales customers.
Exceeding our distributor partner’s KPIs and, in particular, national sale rates.
This is because we don’t wish to be an average performer. Canberra is populated with well educated, knowledgeable and generally affluent citizens and it is only logical, that the Mazda products are suited to their needs.
In terms of general ratings such as:
- Dealership presentation
- Professionalism of staff
- New car delivery procedures
- Keeping our clients informed
- Satisfaction and recommendation of the sales team
- Satisfaction and recommendation of the service team
These are the parameters we internally measure and seek to improve ourselves by.
Providing our staff with satisfying career paths and a healthy work life balance.
Our staff are our most valuable asset and our commitment to their wellbeing will result in benefits for all parties. Our ironman board which lists our long serving staff is testament to our success in this area, as they form almost a third of our total staff.
Being a good corporate citizen by contributing to the charity and sporting needs of our local community.
Our primary focus is the young and disadvantaged, and of particular pride is our long term association with World Vision, coupled with numerous other organisations. A list of all of our involvements within the community is on the Our Community page.
Constantly investing in our dealerships due to our confidence in Canberra’s future.
We seek to constantly invest in our dealership as we are a local company who employs local staff and whose property is owned by a local family partnership that has links to the dealership management.
We have the highest degree of confidence in Canberra’s future and after almost forty years of servicing the Canberra and surrounding community with Mazda, we are in a position to expand, upgrade and continue raising the bar.
Maintain and broaden the respect in our family group of companies, by utilising the highest degree of business ethics and stewardship.
We demand that the respect in our family group of companies is maintained, by utilising the highest degrees of business ethics and stewardship.
Canberra is the capital of Australia but in many ways, is also a small country town.
Everyone knows everyone, and word of mouth referral travels a long way.
Although our sales and service volumes are significant, we simply want to treat every single one of our clients as they would like to be treated, individually and personally. We very much appreciate their loyalty and business.
The Phillip Mazda name is a guarantee of exceptional customer service and fair and honest dealings, and we are justifiably proud of it.